Policies

CristleBall's Collections, LLC's Term of Use

Last updated: November 13, 2024

Welcome to CristleBall's Collections, LLC (“we,” “us,” or “our”). By accessing or using this website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our site.

1. Eligibility Our website and services are intended for use by individuals 18 years of age or older residing in the United States. By creating an account or placing an order, you confirm that you meet these eligibility requirements.

2. Account Creation and Use Customers may create accounts to participate in our rewards program. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Misuse of accounts, including fraudulent activities or providing false information, may result in account termination.

3. Orders and Cancellations Orders cannot be canceled once a shipping label has been created, which typically occurs within 2-3 business days of placing the order. We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud or violations of these Terms of Use.

4. Shipping and Liability We ship exclusively within the United States via USPS or UPS. While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers. Tracking information is provided for all orders to help monitor your shipment's progress.

5. Product Use and Disclaimer Our handcrafted products are made with care, but results may vary by individual. Discontinue use if skin irritation or other adverse reactions occur. We are not responsible for negative reactions caused by the misuse of our products. Please use them as directed.

6. Intellectual Property All content on this website, including but not limited to text, images, product designs, branding, and graphics, is the exclusive property of CristleBall's Collections, LLC and is protected by intellectual property laws. Any reproduction, distribution, or misuse of our content without prior written consent is prohibited.

7. Prohibited Activities You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with the website’s functionality or security.

• Copy, scrape, or reproduce any part of the website without authorization.

8. Privacy Policy Our Privacy Policy governs how we collect, use, and store your personal data. Please refer to it for more details.

9. Limitations of Liability CristleBall's Collections, LLC is not liable for:

• Delays caused by third-party shipping carriers.

• Adverse reactions resulting from the improper use of our products.

• Any loss or damage resulting from unauthorized or prohibited use of our website.

10. Governing Law and Dispute Resolution These Terms of Use shall be governed by and construed in accordance with the laws of the state in which CristleBall's Collections, LLC is registered. Any disputes shall be resolved exclusively through arbitration in accordance with the applicable laws.

11. Termination of Access We reserve the right to terminate or suspend access to our website and services without prior notice for violations of these Terms of Use or other misuse of our platform.

12. Changes to These Terms We may update these Terms of Use from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

13. Contact Us For questions or concerns about these Terms of Use, please contact us at cristle@cristleballscollections.com

Last updated: November 13, 2024

CristleBall's Collections LLC ("us," "we," or "our") operates the website https://www.cristleballscollections.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site, and it details how we handle cookies in compliance with our Cookie Policy. By using our Site, you agree to the collection and use of information as outlined in this policy.

Information Collection and Use

We collect and use your information solely to improve our services, facilitate transactions, and enhance your experience on our Site. Types of data we may collect include:​

• Personal Information: When using our Site, you may provide us with personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to, your name, phone number, email address, and payment details, including credit card information for processing transactions.​
  

• Log Data: Like many website operators, we automatically collect information that your browser sends whenever you visit our Site. This "Log Data" may include details such as your IP address, browser type and version, pages visited, date and time of your visit, time spent on those pages, and other analytical statistics.

Cookies Policy

Our website requires cookies to function properly. We and our third-party service providers use cookies for essential site functionality and, with your consent, for analytics and marketing purposes. Cookies are small data files stored on your device to help us improve your user experience. Here’s how we use cookies:​

• Essential Cookies: These are necessary for basic site functionality, allowing you to navigate our website and use its features.

• Analytics Cookies: With your consent, we collect data about how visitors use our Site to improve functionality and understand visitor preferences.

• Marketing Cookies: With your consent, we use cookies for advertising purposes to provide you with relevant offers and promotions.

​ You can choose to **Accept All** cookies, **Decline All** non-essential cookies, or **manage your preferences** through our cookie banner. Note that disabling some cookies may impact your experience on our Site.

Third-Party Services

We may use third-party services to process payments, conduct analytics, and support other functionalities on our Site. These providers may access certain Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not sell your personal information to third parties.

Data Security

We value your trust in providing us with your Personal Information and are committed to using commercially acceptable means to protect it. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

User Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Correct or update any inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal obligations.

To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: CristleBall's Collections, LLC Email: cristle@cristleballscollections.com Address: 625 Kenmoor Ave SE, Ste 350, Grand Rapids, MI 49534

We proudly ship to any location within the United States using USPS or UPS for a flat rate of $7.50. Orders over $75 receive free shipping. Currently, we do not ship internationally.

Orders are typically processed and shipped within 2-3 business days. During the holidays, please allow an extra 1-2 days for shipping. Once your order has been prepared for shipment, you will receive an email confirmation containing a tracking number to monitor your package's journey.

Please ensure the accuracy of your shipping information at checkout. CristleBall's Collections, LLC cannot be held responsible for delays or additional charges resulting from incorrect or incomplete shipping details.

Due to the unique nature of our products, all sales are final. If you have any comments or concerns, please email us at cristle@cristleballscollections.com, and we will do our best to assist you. Customer service is our top priority.