Policies

CristleBall's Collections, LLC's Term of Use Last updated: November 13, 2024 Welcome to CristleBall's Collections, LLC (“we,” “us,” or “our”). By accessing or using this website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our site. 1. Eligibility Our website and services are intended for use by individuals 18 years of age or older residing in the United States. By creating an account or placing an order, you confirm that you meet these eligibility requirements. 2. Account Creation and Use Customers may create accounts to participate in our rewards program. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Misuse of accounts, including fraudulent activities or providing false information, may result in account termination. 3. Orders and Cancellations Orders cannot be canceled once a shipping label has been created, which typically occurs within 2-3 business days of placing the order. We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud or violations of these Terms of Use. 4. Shipping and Liability We ship exclusively within the United States via USPS or UPS. While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers. Tracking information is provided for all orders to help monitor your shipment's progress. 5. Product Use and Disclaimer Our handcrafted products are made with care, but results may vary by individual. Discontinue use if skin irritation or other adverse reactions occur. We are not responsible for negative reactions caused by the misuse of our products. Please use them as directed. 6. Intellectual Property All content on this website, including but not limited to text, images, product designs, branding, and graphics, is the exclusive property of CristleBall's Collections, LLC and is protected by intellectual property laws. Any reproduction, distribution, or misuse of our content without prior written consent is prohibited. 7. Prohibited Activities You agree not to: Use the website for unlawful purposes. Attempt to interfere with the website’s functionality or security. Copy, scrape, or reproduce any part of the website without authorization. 8. Privacy Policy Our Privacy Policy governs how we collect, use, and store your personal data. Please refer to it for more details. 9. Limitations of Liability CristleBall's Collections, LLC is not liable for: Delays caused by third-party shipping carriers. Adverse reactions resulting from the improper use of our products. Any loss or damage resulting from unauthorized or prohibited use of our website. 10. Governing Law and Dispute Resolution These Terms of Use shall be governed by and construed in accordance with the laws of the state in which CristleBall's Collections, LLC is registered. Any disputes shall be resolved exclusively through arbitration in accordance with the applicable laws. 11. Termination of Access We reserve the right to terminate or suspend access to our website and services without prior notice for violations of these Terms of Use or other misuse of our platform. 12. Changes to These Terms We may update these Terms of Use from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms. 13. Contact Us For questions or concerns about these Terms of Use, please contact us at cristle@cristleballscollections.com